Contact app support
For app errors, privacy questions, or general ShadeTree HR support:
Do not include passwords, passcodes, authenticator codes, recovery codes, or highly sensitive personal information in email.
Before contacting support
- Confirm your iPhone is running iOS 17 or later and has an internet connection.
- Close and reopen ShadeTree HR, then try the action once more.
- Note the screen, approximate time, and exact message you saw.
- Open Settings from your profile area to confirm the app version and build.
Sign-in and account access
Participating employers provision user accounts; there is no public registration. If your password is rejected, your account is locked, your role looks wrong, or a required security step cannot be completed, contact your employer's HR administrator. Do not repeatedly guess passwords or share authenticator and recovery codes.
Face ID or Touch ID may protect local app access or confirm an Apple passkey. Biometric matching happens on the device and does not send your face or fingerprint data to ShadeTree HR.
Clocking in, clocking out, and timecards
For ordinary employer accounts, punch time is recorded by the employer's server. If a punch does not confirm, do not submit it repeatedly. Note the message and contact your manager or HR team so the timecard can be reviewed. ShadeTree HR does not queue offline punches.
Home Screen widget
Add the medium or large ShadeTree HR Time Clock widget from the iPhone Home Screen widget gallery. The widget shows privacy-limited clock status and the next available action. If its status appears stale, open the main app and refresh while connected to the internet.
Policies, documents, and time off
Available resources depend on your employer-assigned role and permissions. Contact your HR team if an assigned handbook, policy, document, holiday, time-off balance, or approval is missing. If you do not recognize an assigned document, do not sign it until HR confirms it.
Lost device or suspected misuse
Contact your employer's HR or IT administrator promptly so active sessions can be ended and account security can be reviewed. Use Apple's device protections as appropriate. For an app-level security concern, contact nate@flpg.net.
Account deactivation and privacy
Contact your employer to deactivate access or request review or correction of workforce information. Employment and timekeeping records may need to be retained for legitimate business or legal reasons. See the ShadeTree HR Privacy Notice for details.